Buyer Protection isÂ aÂ setÂ of guaranteesÂ provided by AliExpress.com thatÂ enablesÂ buyersÂ to shop with confidenceÂ on our website.
Who is eligible forÂ Buyer Protection?
Only buyers who have purchased items on AliExpress.com are eligible forÂ Buyer Protection.
Any payment madeÂ directly to a seller outsideÂ AliExpress.comÂ is not protected byÂ us. If a sellerÂ doesÂ ask you to makeÂ a directÂ paymentÂ to they (e.g. via PayPal or Bank Transfer),Â report them to us immediately.
You can also pay with select debit cards including:
When the item you ordered did not arrive within the time promised by the seller.
When the item you received was not as described.
When the item you received that was assured to be genuine was fake.
Fraudulent charges to a credit card. If you notice any charge to your account that you did not authorize, report it to your credit card company.
Orders or payments made outside of AliExpress.com.
Claims that an item was not delivered when the shipping companyâ€™s records show that it was
Claims that an item is not as described when the seller can prove that it is.
Items that were delivered and are as described but the buyer no longer wants. However, if the seller offered the â€œExtra Returnsâ€ guarantee, you will still be protected.
If you are not satisfied with the product you received, you can open a dispute before the order is closed. you may follow the below steps to Open Dispute:
1. Sign in to the â€œMy Ordersâ€ section of your AliExpress account
2. Locate the relevant order
3. Click the Open Dispute button
4. Submit your refund request
Please be advised to open a dispute before the deadline, or the order will be completed with your payment being released to the supplier.
Also, you may have an open communication with your supplier and agree on a mutual refund solution. To contact the supplier, you may go to the product detail page or shop and click Contact Now to send a message. You can also click Chat Now! to chat in real time with suppliers who are online using our instant messenger, TradeManager.